FAQs
Technical Advice
These are some of the most common questions we get asked by our customers:
How do I protect my antenna from the elements such as the sea air or extreme cold?
We always recommend protecting any exposed areas of your antennas, such as the UNUN box, with tape or another waterproof material. The sea air and extreme cold will over time have a detrimental affect on exposed areas.
Do I need an ATU for my antenna?
Many of our antennas will perform much better with the use of an ATU. We do have antennas that will need an ATU such as the X-80, HF-360 and HF-360XP. Please contact us if you are unsure if your antenna choice will require one.
How do I mount my antenna?
Vertical Antennas: Work best when mounted on a short metal pole at ground level. You can mount 10 - 20 feet up but the higher you mount, the further away the antenna moves from it's natural earth.
CB Mobile Antennas: Our Stinger antennas will require a mount depending on how you wish to mount it. Please visit our page of mounts here: https://www.sigmaeuro-comm.com/cb-antenna-mounts
We also do kits that include the antenna and the mount here https://www.sigmaeuro-comm.com/antennas/cb-mobile/cb-mobile-mounting-kits
Still need technical advice? Contact us on 0121 766 8146 where one of our team will be ready to assist you. Alternatively contact us via email at hello@sigmaeuro-comm.com.
Orders and Refunds
How do I cancel an order I have just placed?
Providing your order has not been dispatched, you can call us on 0121 766 8146 to cancel an order. Alternatively contact us via email at hello@sigmaeuro-comm.com. Please do this as soon as you can after placing your order.
How long does it take to get a refund?
Refunds can take up to 14 days to process. If you have been waiting longer than 14 days please contact us on 0121 766 8146.
I haven't received my refund yet?
Please check your original source of payment to ensure it has not been received. If it's not there please contact us on 0121 766 8146.
Delivery Queries
How do I track my order?
All tracking information will be provided once your order has been dispatched. You can find this information in your account. If you checked out as a guest you will receive email confirmation.
When will my order be dispatched?
UK orders:
Standard Service (3-5 working days) - providing your order is received by 12pm it will be dispatched on the same day (Monday to Friday - exc. bank holidays). Orders received after this time will be dispatched the next working day.
24 Hour Delivery - providing your order is received by 2pm it will be dispatched on the same day (Monday to Friday - exc. bank holidays). Orders received after this time will be dispatched the next working day.
Royal Mail - providing your order is received by 3pm it will be dispatched on the same day (Monday to Friday - exc. bank holidays). Orders received after this time will be dispatched the next working day.
Please note all orders received after 1pm on Fridays will be dispatched on the following Monday.
UK Returns Policy
What if my item is damaged during transit?
You must contact us as soon as possible (within 48 hours) if your parcel arrives damaged on 0121 766 8146. If the parcel is visibly damaged you must report it as damaged with the courier at delivery.
My item is not working - what do I do?
Please contact us within 30 days if your item is not working. We will arrange the return of the item for testing here by our specialist team. Once the team have confirmed any fault we will refund you accordingly or a replacement will be sent to you. If there are no faults the item will either be returned to you or a refund can be issued (less the cost of the return postage). Please ensure the item is in its original packaging with all parts included.
My item has developed a fault after 30 days - where do I stand?
If your item is still within the warranty period of 12 months and it develops a fault, you are entitled to a warranty repair. We will arrange return of the item for testing here by our specialist team. Once the team have confirmed any fault we will refund you accordingly or a replacement will be sent to you. If there are no faults the item will either be returned to you or a refund can be issued (less the cost of the return postage).
International Returns Policy
For International returns, please contact us by completing the 'contact us' form.